Booked direct with the hotel chain

Booked direct with a hotel chain and the price dropped?
The best rate guarantee runs on a 24-hour clock.

Marriott and Hilton both match a lower rate and add a bonus on top. The catch is the clock: Marriott wants the claim within 24 hours of booking, Hilton's steps say to submit it within 24 hours, and for both the cheaper rate has to be on another website. A drop that comes days later is a different problem with a different fix. Here are the rules from each chain's own terms.

For a stay you can cancel for free. Free · no account · we never see your booking number or payment details.

Which situation are you in?

Count the hours since you booked, and look at where the lower price is.

Booked less than a day ago, cheaper on another site

This is what the guarantee is for. Check the chain's rules below, match the room and the cancellation terms exactly, and file the claim before the 24 hours run out.

Days later, or cheaper on the chain's own site

Neither guarantee is built for this: Marriott's terms exclude lower rates found in later searches on Marriott's own channels, and Hilton's lower rate has to be on another site. If your rate can still be cancelled for free, rebook it.

Marriott Best Rate Guarantee

From Marriott's Best Rate Guarantee terms, which we read on October 1, 2026 (the page shows no date).

Hilton Price Match Guarantee

From Hilton's Price Match Guarantee page, which says its terms apply to claims submitted on or after August 20, 2026. We read it on October 1, 2026.

  • How you booked: directly with Hilton. Where the lower rate is: on another site, not on an official Hilton channel.
  • When: the page's steps are to book directly with Hilton, find a lower qualifying rate on another site, and submit your claim within 24 hours. The page we read doesn't say what the 24 hours count from, so count from when you booked to be safe. A claim can't be approved once you have checked in.
  • What must match: the same room type, view and location, the same amenities and booking conditions, the same cancellation terms, the same number of guests and the same dates.
  • How much lower: at least 1% below Hilton's price, in the same currency the hotel uses.
  • What you get: Hilton matches the lower rate and gives an additional 25% off the room rate for your stay.
  • What doesn't count: special member rates such as AAA or AARP, corporate or negotiated rates, and prices you need a login, a credit card number or a code to see.
  • Excluded hotels: all Hampton by Hilton hotels, hotels under the Small Luxury Hotels brand in the People's Republic of China, and some partner accommodations the page lists.

IHG and Hyatt

We tried to read IHG's and Hyatt's guarantee terms on October 1, 2026, and both sites refused the request, so this page does not describe their rules. Before you count on either, read the terms on ihg.com or hyatt.com and look for two things first: the claim window, and whether the cancellation terms must match.

The price dropped days later: rebook a flexible rate

A drop can come days after you book, and it can be on the chain's own site. Neither guarantee above is written for that. What works is the cancellation policy of the rate you booked: if it still lets you cancel for free, book the lower rate, wait for the confirmation, then cancel the original before its deadline. The deadline and its time are on your confirmation.

Compare like with like before you switch. A lower rate can come with different cancellation terms, no breakfast, or a different room, and a prepaid rate you can't cancel ends your chance to rebook again. The step-by-step version is in how to rebook a hotel for a lower price.

If your rate is prepaid and non-refundable, rebooking won't help. See what still works on a non-refundable booking.

Use the first 24 hours

Marriott's claim window closes 24 hours after you book and Hilton's steps give you 24 hours, so the best time to look for a lower rate elsewhere is right after you book. Put the hotel and your dates into the free price checker: it shows the price on every booking site Google Hotels lists for that stay. A listing does not always say which room it is, so open the site and confirm the room, bed type, guests and cancellation terms before you file a claim. Our guide to same room, different price explains why the room matters.

Why prices differ between the chain and the booking sites at all: Booking.com vs booking direct and how price match guarantees work in general.

After the first day, let us watch it

Booked a Marriott, Hilton or any other hotel at a rate you can cancel for free? We can keep checking the price for you until your free cancellation ends.

  • You tell us what you paid per night, with taxes and fees, and the last day you can cancel for free.
  • We check the rates listed for your hotel and dates once a day.
  • We email you once if a listed rate is at least 5% lower than what you paid (and at least $5 a night lower, or about that in your currency) on two daily checks in a row. The email names the site and the price.
  • You check the room before you rebook. A lower rate can be for another room, bed type or meal plan. You book and cancel yourself; we never do either.
  • We stop at your free-cancellation date. We need two checks in a row, so a rate that first drops on your deadline day itself comes too late for an alert.

Free, no account. We never ask for your booking number, your name or your payment details.

Hotel best rate guarantees: common questions

Does Marriott's Best Rate Guarantee cover a price drop after I book?

Only a narrow one. Marriott's terms ask you to find a qualifying lower rate on a non-Marriott website or app and submit a claim within 24 hours of booking, and at least 24 hours before the standard check-in time. Lower Marriott rates found in later searches on Marriott's own channels are excluded. If the price drops later, or on Marriott's own site, the route is to rebook a rate you can still cancel for free.

How does Hilton's Price Match Guarantee work?

You book directly with Hilton, find a lower qualifying rate on another site for the same hotel, dates, room type and booking terms, and submit your claim within 24 hours; count those hours from when you booked to be safe. The rate must be at least 1% lower, in the same currency the hotel uses. If the claim qualifies, Hilton matches the rate and gives an additional 25% off the room rate for your stay. All Hampton by Hilton hotels are excluded.

Can I use a chain's guarantee if I booked on Booking.com or Expedia?

Not with Marriott or Hilton. Marriott's guarantee needs a booking made through Marriott's own channels or the hotel itself, and Hilton's needs a booking made directly with Hilton. If you booked on a booking site, that site's own policy is the one that applies.

What about IHG and Hyatt?

Their guarantee terms pages refused our request when we tried to read them on October 1, 2026, so we do not describe their rules here. Read the terms on ihg.com or hyatt.com before you rely on them, and check the claim window first.

What should I do if my direct booking gets cheaper days later?

Check your rate's cancellation deadline on your confirmation. If you can still cancel for free, book the lower rate first, then cancel the original before the deadline. Underbook can watch the stay for you: tell us what you paid, and we email you once if a listed rate is at least 5% lower on two daily checks in a row.

Real prices, hotel by hotel

Every site's price at 5644 hotels in 348 cities

From our price snapshots of September 25, 2026, September 28, 2026, September 29, 2026, September 30, 2026 and October 1, 2026: each hotel's page lists every booking site Google Hotels showed, the going rate, and whether the cheapest listing named a room, with a button to check today's price for your own dates.

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All 5644 hotels by city

Booked direct at a rate you can cancel?

The guarantees run on a 24-hour clock. For the days after, tell us what you paid and we check once a day until your free cancellation ends, and email you once if a listed rate is at least 5% lower than what you paid (and at least $5 a night lower, or about that in your currency) on two daily checks in a row. Check the room before you rebook.

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